Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Do you tear fabric or cut it?
A: Unless you request that we cut the your yardage, we usually tear it. (Fabric sold by the panel is always cut.) Tearing is the best way to ensure that the fabric you receive is on-grain. When fabric is torn, it will always be on-grain since the tear follows the crosswise grain between 2 woven threads. Alternately you can pull a thread and cut along the pull line.
If torn fabric is on grain, then why is the piece of fabric crooked? The tear isn’t crooked, but the fabric might be. In the manufacturing process, fabric is woven, printed, finished, and wound onto tubes and then onto smaller bolt boards or tubes. Often the fabric has been stretched, folded, or wound crookedly on the bolt in the factory.
Some of the bolts we receive from manufacturers are perfectly on-grain; others may be off by several inches. When a new bolt of fabric arrives at The Sewing Basket Inc., we tear a strip to identify the crosswise grain. If you order 1 yard of fabric, we measure a yard from the bottom (plus a bit extra to compensate for the frayed edges) and tear. You can straighten the grain of the piece by pulling gently on the diagonal until the torn edges and the selvages align. Sometimes it’s easier to straighten the grain when the fabric is damp. We recommend that you always wash cotton fabrics before cutting out and sewing.
Fabric that is on-grain has the least stretch and is easier to sew. Items made from fabric that is on-grain hold their shape better. When fabric hangs, it always hangs in the direction of the threads. If the threads are going at an angle, your finished project will too.
Q: How do I order less than a full yard of fabric or lace?
A: All cut-to-order items carry a 1-yard minimum. Amounts above 1 yd. are sold in 1/4 (.25) yd. increments. Select your yardage amount from the drop-down box on the detailed item page. The quantity should be set to 1. If you wish to order more than 5 yards, increase the quantity, or combine yardage amounts. Examples: To order 15 yards, select 5 yds. quantity of 3 and add to cart. To order 7 3/4 yards, select 5 yds. qty. of 1, and add to cart. Next select 2.75 yards, qty. of 1, and add to cart. Questions? Call us at 252-355-3602.
You may be able to find pieces of fabric or lace smaller than 1 yd. in our Bits and Pieces and Bargain Bin categories.